Refund and Returns Policy

We want you to be happy with your order. This policy explains your rights and how to return an item.

Changing your mind (14 days)

Under the Consumer Contracts Regulations you can cancel your order within 14 days of receiving it, without giving a reason. To cancel, email hello@yourdomain.co.uk with your order number. You then have a further 14 days to send the items back.

For health and hygiene reasons, this right does not apply to sealed products that have been opened after delivery, including e-liquids, CBD oils, CBD gummies, cartridges and prefilled pods. Unopened, sealed items can be returned.

Faulty items

If a device or product is faulty or not as described, contact us within 30 days of delivery for a full refund, replacement or repair. After 30 days and within six months, we’ll repair or replace it. Please include your order number and a short description or photo of the fault.

How to return an item

• Email us first so we can give you a returns reference
• Pack the item securely in its original packaging if possible
• Send it to: [Returns address], United Kingdom
• Use a tracked service and keep your proof of postage

Lithium batteries and devices must be sent by a carrier that accepts them, such as Royal Mail with the battery fitted in the device.

Refunds

We refund to your original payment method within 14 days of receiving the return. For change-of-mind returns we refund the item price and standard delivery charge. You pay the cost of sending the item back unless it’s faulty.

Damaged or missing parcels

If your parcel arrives damaged or hasn’t arrived within five working days of dispatch, email us and we’ll investigate with the courier.